Tech Mahindra Walkin for Service Desk - Any Graduate Apply

By Rubel April 10, 2020
Tech Mahindra Walkin Drive will be conduct on 7th April - 13th April 2020 (Only Weekends) at Bangalore. Tech Mahindra invites any Graduates/PG candidates are eligible to apply. Only experienced candidates to recruit this drive. Candidates are must be good knowledge on communication skills in English verbal and nonverbal. Selected candidates are ready to work 24/7, rotational shifts / week off. Interested candidates can walkin at Tech Mahindra Bangalore Location. For more details are given below.

Name of the Company: Tech Mahindra

Qualification: Any Graduation

Experience: 2 to 4 years

Job Description:
Candidate should have experience or clear understanding in Basic Hardware Troubleshooting of PCs, MS Office/office 365 applications.
Networking concepts, Microsoft Outlook, Windows OS, AD, Win server,PC hardware components.
Router, Servers, Switches, Circuits, Network Troubleshooting, Hardware and Software Troubleshooting.
Good communication skills.
It would be advantage if candidate possess basic ITIL framework knowledge.
A clear understanding of incident management process.

Desired Profile:
Perform IT installations, configurations and troubleshoot computer hardware and software in accordance with ITServices standards.
Respond to incident calls and emails from users on desktop issues, hardware, application related issues and queries.
Ask targeted questions to quickly understand the root of the problem.
Provide level 1 & 2 remote troubleshooting support.
Document all reported incidents - identify trends to assist in future problem resolution.
Ensure all issues are properly logged.
Prioritize and manage several open issues at one time.
Escalate unresolved cases to relevant support team.
Refer to Knowledge base resources to provide accurate solutions.
Generate, track, and close trouble tickets.
Follow up with users to ensure successful closure of reported issues.
Own the tickets and follow up with respective 2nd in line support, 3rd Party Support, or Business Users to the closure.
Should possess experience in Outage management and working knowledge on coordination with the relevant resolver groups.

About Company Profile:

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, Service Desks and the Society to Rise. We are a USD 2.7 billion company with 84,000 professionals across 49 countries, helping 540 global customers including Fortune 500 companies.

Knowledge & Skills:
Fluent in English verbal and Nonverbal.
Team player with strong interpersonal skills.
Customer focused.
Ability to multi-task and prioritize workload.
Excellent telephone skills.
Ability to adapt to continuously changing procedures and environment.
Ready to work 24/7 , Rotation Shifts / Weekly Off.

Job Location: Bangalore

Important Notes:
Please call to Schedule Telephonic Interviews.

Applicants to carry:
- Latest Resume
- ID Proof (If Any)

Walkin Date: 07 April 2020 to 13 April 2020 (Only Weekdays)

Walkin Time: 10:00 AM - 04:00 PM

Venue Details:
Tech Mahindra Limited,
ITC-4, GF, Bwing, Abdul Kalam Building,
Electronic City Phase 2, Bangalore - 560100.

Contact Details:

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